12d Synergy Mobile App with Two-factor Authentication

1.1. How to Register a Secondary Device

If you are logging in to the 12d Synergy Mobile App for the first time after the 12d Synergy Administrator has selected a secondary device as a mode for two-factor authentication, do the following:

1. Login to 12d Synergy Mobile App.
   The Register device dialog box is displayed.
   
   
   
2. Click the Show Code button.
   
   
   
3. Click the Copy  icon to copy the code.
4. Open the Authenticator application on your mobile device and click the button.
   
   
   

   To receive the OTP, you must have the Microsoft Authenticator or the Google Authenticator installed on your secondary device.

5. Select the Enter a setup key option.
   
   
   The Enter account details screen is displayed.
   
   
   
6. Enter your login username in the Account field.
7. Do a long press in the Key field.
   The Paste link is displayed. 
8. Click the Paste link.
   The code copied from the Register device screen in the mobile app is pasted here in the Key field of the Authenticator.
   Your secondary device is registered and the username is now added as a new account to the Authenticator.
   
   
   
9. Continue to log in to the application.

1.2. How to Login to the 12d Synergy Mobile App with Two-factor Authentication

• If your 12d Synergy Administrator has selected / re-selected a secondary device as a mode for two-factor authentication, do the following:
  1. Login to 12d Synergy mobile app.
     The Approve this Sign In dialog box is displayed.
     
     
     
  2. Enter the six-digit OTP displayed for the registered username in the Authenticator application in the Code box.
  3. Select the Remember me check box to enable the system to log in without an OTP for a period of time. The length of time that your authentication can be remembered is set by the 12d Synergy Administrator in the 12d Synergy Administration application. If not set, it defaults to 30 days.
  4. Click the Approve button.
     If the entered OTP is correct, then you are successfully logged into the Mobile App.
• If your 12d Synergy Administrator has selected / re-selected email as a mode for two-factor authentication, do the following:
  1. Open any of the supported browsers and type the 12d Synergy Mobile App link provided by your 12d Synergy Administrator in the address bar and press the Enter key.
     The Login dialog box is displayed.
     
     
  2. Enter your username and password in the Username and Password fields.
  3. Click the Login button.
     The username and password are verified and the Approve this Sign In dialog box is displayed.
     
     
     
  4. Enter the six-digit OTP sent to your email address in the Code box.
     
     
     If you have not received your OTP email in your inbox, check your junk or spam folder. If you still cannot find it, then click the Resend button in the Approve this Sign in window to get a new OTP.

     
     
  5. Select the Remember me check box to enable the system to log in without an OTP for a period of time. The length of time that your authentication can be remembered is set by the 12d Synergy Administrator in the 12d Synergy Administration application. If not set, it defaults to 30 days.

     If you do NOT select the Remember me check box, then after four hours of your last login to the 12d Synergy Mobile app on the same system, you will be prompted for an OTP every time you log in then on.

  6. Click the Approve button.
     If the entered OTP is correct, then you are successfully logged into the Client.