Re-Installing the 12d Synergy Client App to Resolve Workspace Discrepancies

This article is aimed at helping customers who have an issue with some clients referring to a different server name in their workspace.

This issue is caused by an earlier build of the software that cached the wrong variable on the affected user’s system. Because of this caching, even after upgrading the client, the server name in the workspace remains incorrect.

1. Check in all data.

2. Close the 12d Synergy Client application.

3. Close all the applications that use the 12d Synergy plugin. The list of such apps is given below.

   • MS Outlook

   • MS Word

   • MS Excel

   • ACAD

   • 12d Model

   • BricsCAD

4. Uninstall the 12d Synergy Client application.

   1. Click the Windows Start button and type ‘Control Panel’ in the Search bar.

   2. Select the Control Panel option.
      The All Control Panel Items window is displayed.

      If you only see 7 or 8 icons in this window, select Large icons or Small icons options from the View by list in the All Control Panel Items window.

   3. Select the Programs and Features icon.

   4. Select the 12d Synergy Client program, right-click it, and click Uninstall.  
      The application is uninstalled.

      If you see multiple instances of the 12d Synergy Client application running, remove all of them.

5. Delete application data by following the steps below.

   1. In the Windows Explorer window, type %appdata% in the address bar and delete the 12d Synergy folder.
      
      

   2. In the Windows Explorer window, type %localappdata% in the address bar and delete the 12d Synergy folder.
      
      

   3. Navigate to the 12d Synergy workspace and delete it.

      To view the location of your workspace, right-click any folder in your job in the tree structure in the 12d Synergy Client application, and select the Explore option. The workspace opens in File Explorer. The default location for the workspace is c:/12dSynergyWorkspace. Delete it.

6. Install the 12d Synergy Client application by following the steps below.

   1. Download the required version of the 12d Synergy Client application from https://files.12dsynergy.com/downloads/download.aspx.

   2. Double-click the downloaded 12dSynergy_Client _<version number>.exe file and install the application.

7. In MS Outlook, do the following.

   This is an optional step.

   1. Click the 12d Synergy menu and then click the Enable 12d Synergy Plugin button.
      

      
      The 12d Synergy Plugin is enabled.
      
      

   2. The job you are currently connected to is displayed to the right of the Current Connection label.
      
      
      You can change the job and folder you are connected to by clicking the Change and Change Folder buttons, respectively.