How to generate a support package
- 17 Oct 2023
- 1 Minute to read
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How to generate a support package
- Updated on 17 Oct 2023
- 1 Minute to read
- Print
- PDF
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A support package contains the users client log, and server/client information which are useful for diagnostic purposes.
Step-by-step guide
- Open the 12d Synergy Client application
- Go to the Help tab
- Click on Generate a support package
- Save the zipped file to a local location
- Send us the zipped file
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