How to generate a support package

  • Updated on Oct 17, 2023
  • 1 minute(s) read
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A support package contains the users client log, and server/client information which are useful for diagnostic purposes.

Step-by-step guide

  1. Open the 12d Synergy Client application
  2. Go to the Help tab
  3. Click on Generate a support package
  4. Save the zipped file to a local location
  5. Send us the zipped file