1. In MS Outlook, create a new message.
2. Format the template as needed, and then save it as a .msg file in your hard drive.
3. Drag and drop this .msg file into 12d Synergy Client application.(e.g. Library/Email Template)
4. In 12d Synergy Administration application > Emails > Outlook Templates > New Outlook Emails, click the Change button.
5. In the window which is displayed, point to where the .msg got dropped into in step 3.
6. In the Outlook 12dSynergy tab, click the New Email from Template  icon.