How do I take a database backup

There are two methods available to take a database backup:

Via the Synergy Administration

This method may not work and requires you to know a path on the SERVER that the database can be written to (for example, c:\temp).
This path must exist. If it doesn't work, try via SQL Server Management Studio.

1. Open 12d Synergy Administration application
2. Go to the General section
3. Select Database Backup
4. Enter the temporary path on the server, such as c:\temp
5. Click backup
6. You will be prompted with a location where the file should be saved locally.

Via SQ Server Management Studio on the Server

1. You will need to remote into the Server
2. Open SQL Server Management Studio 
3. Connect to the database server
4. Expand the Databases node
5. Find the 12d Synergy database (most likely named 12dSynergy)
6. Right-Click it and select Tasks→ Backup
7. Make sure the backup type is set to Full
8. Make sure the backup destination is set to Disk
9. If there is a file path listed, make sure you clear it by clicking 'Remove'
10. Click 'Add' and add a file path
11. Click 'OK'
12. When complete, zip up the file