Troubleshooting

• Ensure your configuration settings are correct
• If your settings have not been applied, try restarting or refreshing 12d Synergy
• 12d Synergy may not support the type of layer added
• Check the order of the layers in the ‘Active System Layers’ list. Refer to the ‘Layer Order’ section of this document
• Are the current map settings coming from the System, Template, Job, or User level?
• For layers using a remote address, ensure you have a working internet and network connection
• Ensure the layer added uses the same projection system that 12d Synergy uses (WGS84 Web Mercator projection, also known as EPSG:3857)
• Ensure all layers being displayed have the same geospatial referencing
• Remove all layers except layer you are testing to ensure there are no conflicting layers
• When setting a WMTS layer, ensure the ‘Set ID’ (e.g. set-xxxx) is correctly
• When setting a WMST layer, ensure the correct ‘Service Mode’ has been set (e.g. Rest/KVP)
• When setting a WMST layer, ensure the correct part of the address has been truncated/included
• Wait for a few minutes as some large layer sizes can take some time to load (e.g. Shape Files)

Refer to the ‘Getting Started with Mapping’ guide for more information on Mapping

Incompatible Layers

• Feature Layers
• Google Maps
• Layers that use a different projection system to WGS84 Web Mercator projection, aslo known as EPSG:3857