Maintenance and Logging

1.1 Indexing

12d Synergy uses a search index to speed up searching. While this is generally maintained, external scripts or other processes may cause it to lag behind.

You can re-run your index from the Maintenance tab in the General section of the 12d Synergy Administrator. Tick on what you want to index and click index.

Be aware indexing may take sometime to run, depending on the size of the data involved.

1.2 Tuning

Everybody's use of 12d Synergy is just a little bit different. The 12d Synergy team has setup a database with indexes for general use, but in some cases, these may need to be refreshed or updated. Setting up indexes for a database is complex and requires specialist knowledge.

However, if you feel your database performance is lagging, you can Tune the database on the Database tab of the Maintenance section in the administrator.

1.3 Logging

The 12d Synergy Server provides several logging mechanisms to help understand issues that may arise when running your server.

1. File Logs
   All new installations automatically set a file log, but older installations may need to set one manually. You can do this in the Logs tab of the General section in the 12d Synergy Administrator. Set a path to a file that is accessible from your server, such as c:\12dSynergy\log.txt
   If required by support, you can turn on Show Debug for more information.
   Debug information may grow large and should not be kept on for long.
2. Queue Logs
   The queue log is a useful tool that may be required from time to time by the 12d Synergy support staff. In most cases, you can leave it off but if requested, you can turn it on in the 12d Synergy Administrator and download it on request.
   The queue log records which operations were run, when, and if they were successful. This can also get large, so should not be left on for too long without clearing the underlying database table.