---
title: "Verifying the Installation"
slug: "verifyingtheinstallation"
updated: 2023-08-23T00:14:58Z
published: 2023-08-23T00:14:58Z
canonical: "help.12dsynergy.com/verifyingtheinstallation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.12dsynergy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Verifying the Installation

### 1.1. How to Verify if the Installation is Successful

1. Go to **Start > Control Panel > Administrative Tools > Services** in Microsoft Windows.  
![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5verifyingtheinstallation.doc-image-77x6c9m8.png)
2. Find the service named **12d Synergy Server**.
3. If the Status column against **12d Synergy Server** service says **Running**, then the installation is successful.

#### 1.1.1. What to do if the 12d Synergy Server Service is not Running?

1. In the Services window, double-click the **12d Synergy Server** service.
2. Select the **Log on** tab.  
![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5verifyingtheinstallation.doc-image-d0e5f7wo.png)
3. Re-enter the password for the Service Account and click **OK.****If this is not a service account, it will now be given the Service Account attribute by Windows.**
4. Right-click **12d Synergy Server** service and select the **Start** option.  
The service will start and the Status of the service is changed to **Running**.  
If the service has still not started, please check the **Windows Event Viewer** for more details.