---
title: "Log in: 12d Synergy Web App"
slug: "v5logintothe12dsynergywebapp"
updated: 2026-05-28T06:18:22Z
published: 2026-05-28T06:18:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.12dsynergy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Log in: 12d Synergy Web App

You can log in to the **12d Synergy Web**application using one of the following three [modes of authentication](https://help.12dsynergy.com/docs/user-authentication). The login process depends on the authentication mode you select.

- Windows Authentication
- Custom Authentication
- Single Sign On

### 1.1. Pre-requisites to Log In to the 12d Synergy Web App

- Your computer MUST be connected to the internet to use the **12d Synergy Web App** effectively.
- Browsers supported by the 12d Synergy applications are listed below.
  - **Safari**
  - **Mozilla Firefox**
  - **Microsoft Edge**
  - **Google Chrome**

### 1.2. How to Log In to the 12d Synergy Web App

1. Open any of the supported browsers and type the Web App link provided by your 12d Synergy Administrator****in the address bar and press the **Enter** key.
2. Do one of the following:
  - If you have opted for the [**Windows**login or **Custom**login authentication mode](https://help.12dsynergy.com/docs/user-authentication) to log in to the 12d Synergy Web app, then enter your username and password in the **Username**and **Password**fields and click the **Login**button on the following page.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/remme.jpg)

    - [Windows and Custom authentication users](https://help.12dsynergy.com/docs/user-authentication) may have a second level of authentication in the login process. Your 12d Synergy Administrator configures this authentication, which occurs either via email or through a secondary device. You can read more about two-factor authentication [here](/v1/docs/v5twofactorauthenticationsetup).
    - If you have chosen custom authentication for logging into the **12d Synergy Web** app and have exceeded the maximum number of incorrect login attempts set by your 12d Synergy Administrator, then your account gets locked. Your 12d Synergy Administrator can then unlock you using the 12d Synergy Administration application.
    - If you select the **Remember Me** check box in the **Login**screen, you do not need to enter your password for the next thirty days.

The username and password are verified, and you are logged on to the 12d Synergy Web app.
  - If you have opted for the [**Single Sign On**authentication mode](https://help.12dsynergy.com/docs/user-authentication)to log in to the 12d Synergy Mobile app, enter your Single Sign On email address in the **Username**field and click the **Next**button in the following window. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/loggingintothe12dsynergywebapp.doc-image-x9mi517c.jpg) Please refer to the [Login procedure mentioned here](https://help.12dsynergy.com/docs/logginginandoutusingssoauthenticationdoc#11-logging-in-to-the-12d-synergy-application).

Your System Administrator can set the **12d Synergy Web App** to time out when it is inactive for a period set in the **12d Synergy Administration**application**> System Settings**tab**> Web Access**tab**> Advanced**tab**> Inactivity timeout (in hours)**box.

### 1.3. How to Reset the Password for the 12d Synergy Web App

If you are a [Custom user](https://help.12dsynergy.com/docs/user-authentication), you can reset your password when you log in to the 12d Synergy Web App.

If you are a [Single Sign On user or Windows user](https://help.12dsynergy.com/docs/user-authentication), then you CANNOT reset your password. Please contact your IT Administrator to reset the password for your Windows environment.

1. Click the **Forgot Password** link in the **Login**screen.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/image-1695878246981.png)

The **Forgot Password** prompt is displayed. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/loggingintothe12dsynergywebapp.doc-image-a5xsdlx2.jpg)
2. Enter your registered email address in the **Email** field.
3. Click the **Send** button. An email containing the password reset link has been sent to you.
4. Access the email and click the password reset link to reset your password. After resetting the password, access the Web App link and log in with your username and newly created password.