---
title: "Create a Certificate via a Certificate Authority (CA)"
slug: "v5createacertificateviaacertificateauthorityca"
tags: ["Use an Existing Certificate", "Certificate Authority", "Certificates", "Generate a CSR ", "Add a Certificate to Windows", "SSL Certificates"]
updated: 2026-05-06T02:47:00Z
published: 2026-05-06T02:47:00Z
canonical: "help.12dsynergy.com/v5createacertificateviaacertificateauthorityca"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.12dsynergy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a Certificate via a Certificate Authority (CA)

Admin Content

- You will need to purchase a **Signed Certificate** from a **Certificate Authority(CA)** of your choice to complete the procedure below.
- A Certificate Authority is a third-party Certificate vendor, such as **GoDaddy**, **Verisign**, **DigiCert**, etc.

1. Log in to the server on which the certificate has to be installed.
2. In the **12d Synergy Administration** application, select the **System Settings tab > SSL Certificates tab > Create via a Certificate Authority tab**. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5createacertificateviaacertificateauthorityca-image-7pqj8qmm.png)
3. Click the **Generate a CSR** button. The **Generate a CSR** window is displayed. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5createacertificateviaacertificateauthorityca-image-8nn0v2ha.png)
4. Enter all the details in this window.
5. Click the **Generate** button. The **Save your CSR file** dialog is displayed. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5createacertificateviaacertificateauthorityca-image-y5lrfizr.png)
6. Enter a name for the CSR file you are creating and save it to a location.
7. Click the **Save** button.
8. Purchase a **Signed Certificate** from a **Certificate Authority(CA)** of your choice and provide them with the CSR file for converting it into a Signed Certificate.

  - There is a fee for purchasing a Signed Certificate from a Certificate Authority.
  - A **Certificate Authority** is a third-party certificate vendor like **Verisign**, **GoDaddy**, **DigiCert**, etc.
9. After receiving the Signed Certificate from the CA, go back to the **12d Synergy Administration** application.
10. In the **System Settings** tab **> SSL Certificates** tab **> Create via a Certificate Authority** tab, click the **Complete Installation** button. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5createacertificateviaacertificateauthorityca-image-avztzh7k.png)
11. In the **Certificate Password** window, enter a password to export the private key after installation. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5createacertificateviaacertificateauthorityca-image-zgng4cti.png)
12. Click the **Set** button. The **Select the signed certificate** dialog is displayed. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5createacertificateviaacertificateauthorityca-image-8d7wj34c.png)
13. Browse and select the certificate from the CA and click the **Open** button. The certificate is installed, and a prompt confirming that installation is displayed. You have to restart the 12d Synergy Server service after installing the certificate.

> [!WARNING]
> An error message may appear while importing the certificate using the **12d Synergy Administration** application if the Service Account does not have access to write to the Certificate Store. You can manually add the certificate by following the procedure mentioned in [How to Add a Certificate(s) to Windows](/v1/docs/v5howtoaddacertificatestowindows-1).
14. Do the following to restart the **12d Synergy Server** service:
  1. Click the **Windows Start button > Run** prompt **>** type **services.msc**. Alternatively, press the **Windows+R** keys simultaneously and then type **services.msc**. The **Services** window is displayed.
  2. Right-click the **12d Synergy Server** service and select the **Restart** option. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5createacertificateviaacertificateauthorityca-image-y6gr8e5d.png)

The 12d Synergy Server service is restarted, and the new certificate is loaded.