Troubleshooting

Testing that publishing is working can be difficult, as there are many different points of failure, and the external address of your server is not often usable from inside your network. Try the following steps:

1.1 Turn off HTTPS

HTTPS adds a level of complexity to the process that may make it difficult to troubleshoot. While you are testing, turn off HTTPS and only publish unimportant documents. You can always turn it back on when you've got it working!

1.2 Try access the server from a network machine

To do this, take the publishing link generated and change the address to the name of your server.

So instead of: https://files.mycompany.com/publishing/ ... try use http://mylocalipaddress/publishing/ ...

If you can't access the server internally, this is likely a problem on a software firewall on the server itself (such as the Windows Firewall).

1.3 Try from outside your network

Try use a third party device that isn't connected to your network, like a mobile phone. Your problems may be occurring because you are trying to reach an address on the public internet from inside your own network, which is not generally possible.

If you can access the server internally but not externally, this is likely an issue at your external firewall and the port may not be forwarding properly.