1.1 General Notes
It is important that you schedule your backups together so that both the files and database are backed up in sync.
Having one tool that can manage both your database and file based backups would therefore be beneficial.
1.2 Maintenance Mode
It is recommended that for a full system backup, you put the system into maintenance mode manually so that nobody can log in.
You can do this simply using an SQL Statement against the 12d Synergy database, as follows
UPDATE SETTING SET Value = 1 /* Yes */ WHERE Name = 'IsMaintenanceMode';
When completed, you can then run
UPDATE SETTING SET Value = 0 /* No */ WHERE Name = 'IsMaintenanceMode';
To remove maintenance mode