- v5
- 12d Synergy Guide
- Introduction to the 12d Synergy Applications
- Architecture
- Licensing
- Certificates
- Users
- Logging In to 12d Synergy Client and Administration applications
- Groups
- 12d Model Projects
- Jobs
- Folders
- Tasks
- Teams
- Files
- Configuration
- Contacts and Contact Lists
- Notes
- Adding Associations
- Notifications
- Exchanging Data with Third Parties
- Forums
- Reports
- Email Management
- Plug-ins
- Maps
- CAD
- Workflows
- Integrating with External Systems
- File Replication Servers
- Maintenance and Logging
- Logging Out
- 12d Synergy Web and Mobile Apps
- Login: 12d Synergy Web and Mobile Apps
- Jobs: 12d Synergy Web and Mobile Apps
- Folders: 12d Synergy Web and Mobile Apps
- Files: 12d Synergy Web and Mobile Apps
- Teams: 12d Synergy Web and Mobile Apps
- Tasks: 12d Synergy Web and Mobile Apps
- Issuing: 12d Synergy Web and Mobile Apps
- Maps: 12d Synergy Web and Mobile Apps
- Companies: 12d Synergy Web and Mobile Apps
- Contacts and Contact Lists: 12d Synergy Web and Mobile Apps
- Create Link: 12d Synergy Web and Mobile Apps
- Open 12d Synergy Link: 12d Synergy Web and Mobile Apps
- Attributes: 12d Synergy Web and Mobile Apps
- Notes: 12d Synergy Web and Mobile Apps
- Settings: 12d Synergy Web and Mobile Apps
- Profile: 12d Synergy Web and Mobile Apps
- Associations: 12d Synergy Web and Mobile Apps
- Generate Reports: 12d Synergy Web and Mobile Apps
- Logout: 12d Synergy Web and Mobile Apps
- Technical Guides
- 12d Synergy V5 Requirements
- 12d Synergy V5 Release and Upgrade Notes
- 12d Synergy Server Migration Guide
- FRS Migration Guide
- Installation and Upgrade Guides
- Maintenance Guide
- Managing Certificates
- 12d Synergy API Reference
- Third-party Software Management
- 12d Synergy + ArcGIS Management Quick Sheet
- 12d Synergy + Carlson Quick Sheet
- 12d Synergy + GIS Layers - Australian Capital Territory
- 12d Synergy + GIS Layers - New South Wales
- 12d Synergy + GIS Layers - Queensland
- 12d Synergy + GIS Layers - South Australia
- 12d Synergy + GIS Layers - Tasmania
- 12d Synergy + GIS Layers - Western Australia
- 12d Synergy + MicroStation Quick Sheet
- 12d Synergy + OpenRoads Quick Sheet
- 12d Synergy + Stringer Quick Sheet
- 12d Synergy + Trimble Quick Sheet
- 12d Synergy + TUFLOW Quick Sheet
- 12d Synergy + XPSWMM Quick Sheet
- 12d Synergy + Hydrographic Software
- 12d Synergy + Scanning Software Management
- 12d Synergy + TerraModel
- 12d Synergy + Leica Infinity
- 12d Synergy + MAGNET (Previously CivilCAD)
- 12d Synergy + LISCAD
- Collaborative Users Training Guide
- Cloud
- 12d Synergy Guide
- v4
- Client Training and Manuals
- Getting Started Guides
- 12d Synergy Getting Started Guide
- Getting started with CAD
- Getting started with Reports and Gadgets
- Getting started with Workflows
- Getting Started with 12d Model and 12d Synergy
- Client Training and Content
- Getting Started Guides
- Admin Training and Manuals
- 12d Synergy Administration Guide
- Overview
- System Architecture
- Information Architecture
- The 12d Synergy Administration Tool
- General Information
- Maintenance and Logging
- Users, Contacts and Groups
- Certificates
- Licensing
- Permissions
- Attributes
- Jobs
- Folders
- 12d Model Projects
- Tasks and Task Types
- Naming Rules
- Tracking Issued Files and Document Transmittal's
- Setting Up Email Tracking
- Customising Outgoing Emails
- Files Over the Web
- Client Data Cleaning
- File Conversions
- Customising Search
- Reporting
- Scripting
- File Stores
- File Replication Servers
- Watch Folders
- Change Descriptions
- System Settings
- Connectors
- Archiving and Restoring Files
- Import and Export
- Backup Procedures and Troubleshooting
- Administration Training and Content
- 12d Synergy Administration Guide
- Technical Documentation
- 12d Synergy V4 Requirements
- 12d Synergy V4 Release and Upgrade Notes
- 12d Synergy Server Migration Guide
- Installation and Upgrade Guides
- Maintenance Guide
- Best Practices for 12d Synergy Backups
- Managing Certificates
- 12d Synergy Server Best Practices Guide
- Preloading Client Side Server Details
- 12d Synergy API Reference
- Client Training and Manuals
- FAQs
- 12d Synergy local database file location
- API Example - Exporting data to another location (PushData)
- Command Line Tool
- How do I enable remote access for 12d Synergy Clients
- How do I setup client side logging to diagnose a problem
- How do I setup Sync Tool client side logging to diagnose a problem
- How do I take a database backup
- How to access Event Viewer
- How to add an Environment Variable
- How to enable Mixed Authentication Mode
- How to generate a support package
- How to I take a local database backup
- How to restart the server services
- How to obtain 12d Synergy Server Log
- How to Re-Index
- How to setup Outlook logging to diagnose a problem
- How to turn on/off background checker
- How to turn on CAD Logging
- What happens to a Feature Request
- Why won't my DWG prompt for check out (mime type issue)
- Changes to Our Support Portal
- Working From Home
- How to...
- Known Issues and Advisories
Migrating the 12d Synergy Server
1.1 Check in all data
Make sure ALL user data is checked in, to prevent data loss.
1.2 Backup your database
Make sure you take a backup of your database in case of errors during the process. To backup your database, you should use SQL Server Management Studio:
- Select the 12d Synergy Database
- Right Click and Select Tasks→Backup
- Remove any current backup destination and add a new one
- Click okay to begin your backup
1.3 Migrate the General Store
Your general store may be stored on network attached storage, in which case this step may be unnecessary.
However, if you do need to migrate the General Store, you will need to follow these steps:
- Open SQL Server Management Studio
- Connect to the 12d Synergy Database
- Edit the table Setting
- Find the setting named GeneralStorage
- Copy the General Store directory to its new location
- Update the path in the table to the new location
1.4 Migrate the Delta Cache
Your delta cache may be stored on network attached storage, in which case this step may be unnecessary.
However, if you do not need to migrate the Delta Cache, you will need to follow these steps:
- Open SQL Server Management Studio
- Connect to the 12d Synergy Database
- Edit the table Setting
- Find the setting named DeltaCachelocation
- Copy the delta cache directory to its new location
- Update the path in the table to the new location
1.5 Migrate the File Log
Your file long may be stored on network attached storage, in which case this step may be unnecessary.
However, if you do need to migrate the file log, you will need to follow these steps:
- Open SQL Server Management Studio
- Connect to the 12d Synergy Database
- Edit the table Setting
- Find the setting named FileLogPath
- Copy the file log to its new location
- Update the path in the table to the new location
1.6 Migrate the File Stores
Your file stores may be stored on network attached storage, in which case this step may be unnecessary.
However, if you do need to migrate the file stores, you will need to follow these steps:
- Copy the File Storage directories to their new locations
- Open SQL Server Management Studio
- Connect to the 12d Synergy Database
- Update paths for any "Full" File Stores
- Edit the table FileDiskStore
- Update the value of StoreLocation appropriately
- Update paths for "Delta" File Stores
- Edit the table FileDeltaStore
- Update the value of StoreLocation appropriately
1.7 Migrate the Index
Your index may be stored on network attached storage, in which case this step may be unnecessary.
However, if you do need to migrate the index, you will need to follow these steps:
- Open SQL Server Management Studio
- Connect to the 12d Synergy Database
- Edit the table Setting
- Find the setting named IndexDirectory
- Copy the index directory to its new location
- Update the path in the table to the new location
1.8 Change the Host Name
If you have decommissioned an old server and are building a new server with the same name, this step is unnecessary.
To update the server name advertised to clients, follow these steps:
- Open SQL Server Management Studio
- Edit the table Setting
- Update the value of HostAddress to the new server name
- Edit the table Server
- Update the value of ServerName to the new server name
1.9 Run the Upgrader on the New Server
You will now need to run the standard Server Upgrader on the new server. This will perform an install without creating a new database – but you will need to nominate, when prompted, the following details:
- A service account to run the 12d Synergy Service
- The connection details for your database, which may be different if the database has been migrated to a new SQL Server Instance
1.10 Remap the Microsoft C++ Runtime for 2012
This is required by 12d Model analysis. It is installed when completing an initial install, but not at upgrade time.
You can download this file from: http://downloads.12dsynergy.com/vcredist_2012_x86.exe
1.11 Remap 12d Model Shares
If you are using 12d Model shares, they may be pointing to the old server and will need to be explicitly updated. Use the steps below to remap the shares. If this is required, the 12d Synergy Technical Team will provide you with a script to perform this operation.
This will promote the version of each 12d model project, so they must be checked in before this can take place.
- Open the 12d Synergy Administrator
- Select the 'Scripts' option
- Select the 'Tasks Library' tab
- Click the Add button and browse to the DLL provided downloads.12dsynergy.com/4/Customization/TDProjectShareMigration.zip
- Give it a name and click ok
- When it is in the list, select it and click 'Configure' next to the 12d Model Share Migration task
- Enter the name of the original server and the name of the new server in the appropriate fields
- Click Set
- Click Run
1.12 Updating Server Addresses
The server address at each client must be updated – this can be updated by clicking the Servers button on the connection screen within the client, or can be achieved simply by connecting to the new address.
Table of contents
- 1.1 Check in all data
- 1.2 Backup your database
- 1.3 Migrate the General Store
- 1.4 Migrate the Delta Cache
- 1.5 Migrate the File Log
- 1.6 Migrate the File Stores
- 1.7 Migrate the Index
- 1.8 Change the Host Name
- 1.9 Run the Upgrader on the New Server
- 1.10 Remap the Microsoft C++ Runtime for 2012
- 1.11 Remap 12d Model Shares
- 1.12 Updating Server Addresses