---
title: "Email Tracking"
slug: "v4emailtracking"
tags: ["admin", "email", "tracking"]
updated: 2023-09-19T09:22:19Z
published: 2023-09-19T09:22:19Z
excludeFromSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.12dsynergy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Tracking

## **Attribute Stamp**

The default stamp for sending emails is generally the Job name.

You can create your own stamp but the default is [#*]

- In Outlook
- Change connection to Standard Job Template/04 Correspondence/Emails Refer SC07 – Client MS Office Suite
- Add to favourites
- Close Outlook
- In 12d Synergy Administrator
- Side menu Emails => Incoming Tracking

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/00deb2bf-c050-4d1f-8bbd-6bcea6d77b9e.jpg)

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/a642e261-4491-4378-878f-e4ffbde9e9b1.jpg)

- Restart 12d Synergy Client and Outlook
- <Update> the Job attributes in the Standard Job Template.
- Send email *g.* to Client with FYI subject

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/25cdce9a-628b-438f-992a-617ca125b0cb.jpg)

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/cb5bdc73-ae61-4a6d-94a4-e4852b4699a7.jpg)

- In 12d Synergy Client
- In Job Standard Job Template
- View the email file

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/519aac4f-881b-4fc4-afc9-46eb62d289f1.jpg)

## **Customised Outgoing Email Templates**

- In 12d Synergy Administrator
- Side menu Emails => Outgoing Templates
- Appearance and text in emails from 12d Synergy can be modified from the default in this location.

Example

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/c1a8977f-d9bf-40d4-b996-67cd3770c657.jpg)

See 12d Administration guide for more details.