---
title: "CAD Troubleshooting"
slug: "v4cadtroubleshooting"
tags: ["cad", "troubleshooting", "getting", "started"]
updated: 2023-09-25T04:25:00Z
published: 2023-09-25T04:25:00Z
canonical: "help.12dsynergy.com/v4cadtroubleshooting"
excludeFromSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.12dsynergy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CAD Troubleshooting

## **AutoCAD 12d Synergy Custom User Interface**

The 12d Synergy ribbon, menu and toolbox does not appear.

#### Solution 1

In the AutoCAD command line, run the command "12dSynergyLoadCUI"

#### Solution 2

In the AutoCAD command line, run the command 12dSynergyReloadCUI"

#### Solution 3

1. In the AutoCAD command line, run the command "NETLOAD"
2. Browse to the 12d Synergy Client installation directory and if you are using a 64 bit version of AutoCAD, select the "64" folder.
3. Select the appropriate AutoCAD version DLL file. E.g. for AutoCAD 2020, select "12dSynergy_ACAD_2019_Plugin.dll