---
title: "Setting up Web Access"
slug: "settingupwebaccess"
updated: 2026-06-05T03:56:14Z
published: 2026-06-05T03:56:14Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.12dsynergy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting up Web Access

There are some features of 12d Synergy that need access to the Web, such as [Publishing](/v1/docs/clone-publishing) files over the net, using [Web File Drops](/v1/docs/clone-web-file-drops), and accessing the **12d Synergy Web App**. For these to function, your 12d Synergy Administrator must configure the following in the **12d Synergy Administration** application.

### 1.1. How to Configure Web Access

1. In the **12d Synergy Administration** application, click the **System Settings** tab.
2. Click the **Web Access** tab. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/7691(2).jpg)
3. Select the **Enable 12d Synergy Web Server**check box.

If this check box is disabled, then you will not be able to configure access to the Web App, publishing, or Web file drops.
4. Enter the address of your external server in the **External server address:** checkbox.
5. Enter your external port address in the **External Port** box.
6. Select the **Use HTTPs for secure transfer** check box if you are using secure transfer. For more details on setting up HTTPs refer to section [1.5 How to Configure HTTPs](/v1/docs/clone-setting-up-web-access#15-how-to-configure-https).
7. Click the **Save** button.

### 1.2. Configuring the Web App

1. In the **12d Synergy Administration** application, click the **System Settings** tab.
2. Click the **Web Access** tab.
3. Select the **Allow 12d Synergy Web App** checkbox.
4. The **Load Web App Remotely (CDN)** checkbox is selected by default. When this checkbox is selected, the Web App is served from the 12d Synergy Cloud Server for faster performance. However, you can clear the checkbox to serve the Web App from a local server.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/7692(1).jpg)

> [!NOTE]
> Ensure that the **Enable 12d Synergy Web Server** checkbox is enabled to configure access to the Web App.
5. In the **Web Access** tab, click the **Advanced** tab. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/7693.jpg)
6. Select one of the following options from the **Collaborators can be created by**list.
  - **System Admin** - This option allows only the System Administrator to [create a collaborator using the 12d Synergy Administration application](/v1/docs/collaborators#122-from-the-12d-synergy-administration-application).
  - **System Admin or Job Admin** - This option allows both the [System Administrator and Job Administrator to create a collaborator using the 12d Synergy Administration and Client applications](/v1/docs/collaborators#12-how-to-create-and-invite-a-collaborator-to-access-data), respectively.

> [!NOTE]
> If you do NOT select the **System Admin or Job Admin**option, a Job Admin will not be able to view or create collaborators.
7. Click the **Save** button.
8. Open any of the supported browsers and type the Web App address provided by your 12d Synergy Administrator in the address bar and press the **Enter** key.

| **Supported Browsers** |
| --- |
| Safari |
| Mozilla Firefox |
| Microsoft Edge |
| Google Chrome |

The login page is displayed.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/setting-up-web-access-image-0jk4htt5.png)

### **1.3. How to Configure Publishing**

1. In the **12d Synergy Administration** application, click the **System Settings** tab.
2. Click the **Web Access** tab.
3. Ensure that you have set up access to the Web using [How to Configure Web Access](/v1/docs/clone-setting-up-web-access#11-how-to-configure-web-access).
4. Click the **File Publishing** tab. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/7694.jpg)
5. Select the **Allow Publishing** check box.
6. Enter a URL base for any publishing request in the **Relative Server Path** box. The final URL will be displayed in the **Path base** box.
7. Enter a location on the server or a network drive via a UNC path where all the zipped published files will be saved in the **Absolute package path (on server)** box.
8. In the **Download page templates**box, you can do any of the following:
  - From the list in the **Download page templates** box, select the method of publishing files for which you want to set a download page template.
  - Add a new template you might use as a download page while publishing files using the ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/setting-up-web-access-image-0tladvgo.png) button. It gets displayed in the **Download page templates** box.
  - Select a template from the **Download page templates** box that you want to use as the default download page while publishing files, and click the **Set Default**button. The word **DEFAULT** is displayed against the selected template.
  - Select a template to edit the format of the template using the ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/setting-up-web-access-image-ae1vsbfx.png) button.
9. Select the **Enable “show download page” by default** check box to always show a download page while downloading published files.
10. Click the **Save** button.

### 1.4. How to Configure Web File Drops

1. In the **12d Synergy Administration** application, click the **System Settings** tab.
2. Click the **Web Access** tab.
3. Ensure that you have configured access to the Web using [How to Configure Web Access](/v1/docs/clone-setting-up-web-access#11-how-to-configure-web-access).
4. Click the **File Drops** tab. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/7695.jpg)
5. Select the **Allow file uploads**check box.
6. Enter a URL base for any web drop requests in the **Relative Server Path** box. The final URL will be displayed in the **Path base** box.
7. In the **Download page templates**box, you can do any of the following:
  - From the list in the **Download page templates** box, select the method of publishing files for which you want to set a download page template.
  - Add a new template you might use as a download page while publishing files using the ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/setting-up-web-access-image-5wzp2xdk.png) button. It gets displayed in the **Download page templates** box.
  - Select a template from the **Download page templates** box that you want to use as the default download page while publishing files and click the **Set Default**button. The word **DEFAULT** is displayed against the selected template.
  - Select a template to edit the format of the template using the ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/setting-up-web-access-image-p0yfbi3x.png) button.
8. Click the **Save** button.

### 1.5. How to Configure HTTPs

To configure HTTPs, you will need to register the certificate with 12d Synergy. You can do this using the **12d Synergy Administration** application **> System Settings** tab **> Web Access** tab **> HTTPS Setup** tab. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/7696.jpg)

Whether we help you procure the certificate, you self-sign it, or you bring your certificate, the certificate identifier is required. This is a unique identifier required by MS Windows for setting up your certificate. You can reuse the same certificate that is set in the **SSL Certificates** tab.

For more information on certificates, please see [Managing Certificates](https://help.12dsynergy.com/docs/managing-certificates).

#### 1.5.1. How to Preserve Old HTTP Links

If you have previously used HTTP links and want to preserve them after turning on HTTPS, you should set up an **HTTP Redirect**using the following steps:

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/7697.jpg)

1. Identify a new, unique port for HTTPs.
2. Setup HTTPs using the new port.
3. Select the **Use HTTP Redirect**checkbox.
4. Set the **HTTP Redirect port** to the port number you were using previously.

#### 1.5.2. How to Register your HTTPs Certificate Manually

The service account that runs 12d Synergy must have admin permissions to set up HTTPs. If the service account does not have admin permissions, you will need to register your HTTPs certificate manually using the following steps.

1. Open **Windows Command Prompt** as an **Administrator**.
2. Run the following command, substituting the appropriate values for your certificate thumbprint and the HTTPs Port. **netsh http add sslcert ipport=0.0.0.0:PORT_NUMBER certhash=****CERTIFICATE_THUMBPRINT****appid={f2010563-a376-4202-baec-6cd269839269}** You can view the certificate thumbprint in your Windows certificate store.

> [!NOTE]
> For more information on obtaining the thumbprint (certificate identifier), please see [Use an existing Certificate](/v1/docs/use-an-existing-certificate).
3. In the **12d Synergy Administration** application, click the **System Settings** tab > **Custom Settings**tab.
4. Add a new setting - **SkipHTTPSCertificateRegistration** and set its value to **1**. This will stop 12d Synergy from automatically registering the certificate for you. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/setting-up-web-access-image-wqav742j.png)
5. Click the **Save** button.
6. Restart the **12d Synergy Server**service by doing the following:
  1. Click the **Windows Start button > Run** prompt **>** type ***services.msc***. Alternatively, press the **Windows+R** key simultaneously and then type ***services.msc***. The **Services** window is displayed.
  2. Right-click the **12d Synergy Server** service and select the **Restart** option. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/setting-up-web-access-image-m9dycn0x.png) The 12d Synergy Server service is restarted.

### 1.6. How to Restart the Web Server

1. In the **12d Synergy Administration application > System Settings tab > Web Access tab**, click the **Restart Web Server**button. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/7698.jpg) The Web Server is restarted, and a confirmation is displayed.