Updated on 8th May, 2025
It is important to regularly maintain any system you use to ensure it is running in its optimal state. In the case of a managed solution, you might expect this always. Why else would you seek external management of a system or service?
As a cloud customer of 12d Synergy, we take the burden of managing application infrastructure, SQL infrastructure, and Windows Servers away from you, so that you can focus on more important things within your business. To ensure this, we perform our maintenance tasks which will last for a short duration, during which you cannot use our product.
These tasks are mainly centered around the following:
Ensuring Windows Updates are applied to the servers
NB: Critical Security Hot Fixes as identified by Microsoft may fall outside of this scope
12d Synergy Server application upgrade (if applicable)
From July 2025, we will implement a monthly schedule. Application updates will only occur every quarter when relevant updates are available, as outlined in the table below as ‘Application + Security’ updates. This update will require an outage between 5 am to 5 pm (12 Hours).
In the months between application updates, we will also perform ‘Security Only’ updates which will require a small time window between 5 am to 8 am (3 Hours).
Scheduled Maintenance Dates for 2025
Period | Date | Update Type | Time |
|---|---|---|---|
Quarter 1 | Sunday, 12th of January | 5 am to 5 pm AEST/ADST | |
Quarter 2 | Sunday, 6th of April | 5 am to 5 pm AEST/ADST | |
July 2025 | Sunday, 13th of July | Application + Security | 5 am to 5 pm AEST |
August 2025 | Sunday, 17th of August | Security Only | 5 am to 8 am AEST |
September 2025 | Sunday, 14th of September | Security Only | 5 am to 8 am AEST |
October 2025 | Sunday, 19th of October | Application + Security | 5 am to 5 pm ADST |
November 2025 | Sunday, 16th of November | Security Only | 5 am to 8 am ADST |
December 2025 | Sunday, 14th of December | Security Only | 5 am to 8 am ADST |
During this period, your instance of 12d Synergy will be unavailable as we perform the required maintenance. Once completed, you will receive a notification that your instance is available. The downtime will be approximately 1 to 2 hours during this time window.
Due to the increase in frequency, a reminder notification will be sent on Monday and Friday before the scheduled maintenance dates.
If the scheduled maintenance impacts critical business deliverables, please contact us at support@12dsynergy.com. We can reschedule the proposed date, if necessary.