---
title: "Multi Tenancy"
slug: "multitenancy"
tags: ["App registrations", "Microsoft 365 Tenant ID", "Microsoft 365 Client ID", "Configure platforms"]
updated: 2025-08-28T03:56:13Z
published: 2025-08-28T03:56:13Z
canonical: "help.12dsynergy.com/multitenancy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.12dsynergy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Multi Tenancy

Admin Content

> [!WARNING]
> This feature is available in 12d Synergy version 5.1.7.413 and later. Please contact your Account Manager for more information.

### 1.1 How to Configure Multi Tenant Setup?

1. Log in to your Azure portal and click the **Microsoft Entra** service link.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/1.png)
2. Select **App registrations** from the left panel and click the **New registration** link.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/single-sign-onsetup-2.doc-image-55qd5a7m.jpg)

The **Register an application** screen is displayed.
3. Do the following as shown in the image below:
  1. Enter a name for your application in the **Name** box. Let’s say ***12d Synergy MS365 Multi Tenant*** .
  2. Select the second option, **Account in any organizational directory only (Any Microsoft Entra ID tenant - Multitenant)**, for your application from the options displayed under **Supported account types** section.
  3. Enter your company's server address (for example - [https://synergy.12dsynergycloud.com/](https://synergy.12dsynergycloud.com)) in the second box.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/multitenantst3.png)
4. Click the **Register** button displayed towards the bottom of the page. The following page is displayed. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/multitenantst4(2).png)
5. Click the link displayed against the **Redirected URIs** field. The following page is displayed. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/multitenantst5.png)
6. Click the **Add URI** link as shown in the image above.
7. In the page that follows, in the **Single-page application, Redirect URIs** section, enter [https://MySynergyserver.MyCompany.Com/popup-callback.html](https://MySynergyserver.MyCompany.Com/popup-callback.html) in the provided box as shown below. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/multitenantst7.png)
8. Click the **Save** button.
9. Click the **Add a platform** link as shown in the image below. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/multitenantst9.png)

The **Configure platforms** panel is displayed on the right side of the page. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/multitenantst95.png)
10. Select the **Single-page application** option as shown in the image above. The **Configure single-page application** panel is displayed on the right side of the page.![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/image(50).png)
11. Enter your company's server address (for example - [https://synergy.12dsynergycloud.com/](https://synergy.12dsynergycloud.com)) in the first box as shown in the image above.
12. Click the **Configure** button.
13. In the page that follows, click the **Add a platform** link and then click the **Mobile and desktop applications** option in the **Configure platforms** panel, as shown in the image below.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/5(3).png)

The **Configure desktop + devices** panel is displayed to the right side of the page.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/8.png)
14. Select the checkbox that mentions **nativeclient** in its address. In the example above, it is the first check box.
15. Enter "**http://localhost**" in the **Custom redirect URIs** box.
16. Click the **Configure** button.

The setup for **Single-page application** and **Mobile and desktop application** is now completed.
17. Click the **Register** button displayed towards the bottom of the page.
18. In the page that follows, click the **Branding & Properties** link from the left panel. In a multi-tenant app, users should have a verified **Microsoft Partner Number**; otherwise, the permission requests will show up as '**Unverified**'. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/2.png)
19. Click the **API permissions** link displayed in the left panel.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/10.png)
20. As a 12d Synergy Administrator, you need to give consent to the application permissions. For that, firstly we need to add the required permissions. Click the **Add a permission** link.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/7(1).png)

The **Request API permissions** panel is displayed to the right of the page.
21. Click the **Microsoft Graph** option.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/12.png)
22. Click the **Delegated permissions** option.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/13.png)
23. In the **Select permissions** section, search for the following permissions and select the check box displayed against it.
  1. Files.ReadWrite
  2. Offline_access
  3. Openid
  4. Profile
  5. User.Read
24. Click the **Add permissions** button. The following page is displayed with the configured permissions.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/8(1).png)
25. Click the **Grant admin consent for 12dsynergy.com** link which is highlighted in the above image. A **Grant admin consent confirmation** prompt is displayed.
26. Click the **Yes** button. Once the permissions are granted, the status of the configured permissions is updated as shown below.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/15.png)
27. Click the **Overview** link in the left panel.

The **Application (client) ID** is displayed on this page. Make a note of this as you have to enter it in the **12d Synergy Administration** application.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/9(1).png)
28. In the **12d Synergy Administration** application, select the **System Settings > General** tab.
29. Filter the settings by entering "***Microsoft 365***" in the **Filter** box.
30. Enter the **Application (client) ID** from step 25 above in the **Microsoft 365 Client ID** setting.
31. Enter the word “**common**” in the **Microsoft 365 Tenant ID setting** as it is a multi-tenant collaboration.

![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/10(1).png)
32. Click the **Save** button. Restart the 12d Synergy Server and the 12d Synergy Client applications. Multi-tenant collaboration setup is now complete.