--- title: "Licensing" slug: "licensing" tags: ["expired license", "renew license", "update license"] updated: 2026-02-03T04:37:21Z published: 2026-02-03T04:37:21Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.12dsynergy.com/llms.txt > Use this file to discover all available pages before exploring further. # Licensing Admin Content You must have a valid 12d Synergy license to run it. A license allows you to create a fixed number of users and may include additional modules that unlock other features of the software. Some of these modules may be user-bound, such as the Advanced Data Management module. User-bound modules unlock features only for the users who are given access to that module. If there is an issue with the license, the 12d Synergy Server will still start, but will prevent most operations until the problem is corrected. You can check the 12d Synergy Server log for more details about the problem. > [!NOTE] > Please contact the 12d Synergy Support team if you face any licensing issues. ### 1.1. How to View your Current License Details 1. In the **12d Synergy Administration** application, select the **General** tab. 2. Select the **License** tab > **Current License** tab. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/lic1.bmp) The following license details are displayed: - Details such as the expiry date, license mode and the total number of users that can access the 12d Synergy applications with your current license - The modules that you have access to with your current license - The number of users applied to each module, if it is a user-based module ### 1.2. How to Upload a New License When you purchase a new license from 12d Synergy, you can install it using the following procedure. 1. In the **12d Synergy Administration** application, select the **General** tab. 2. Select the **License** tab > **Upload a new License** tab. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5-licensing-image-2rysrv4e.png) 3. Click the ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5-licensing-image-uf7qkbrw.png) button against the **License file** box to browse and select the newly purchased license you want to install. The selected license file is displayed in the **License file** box. 4. Click the **Update** button. The new license is installed and is now available for use. You don’t need to restart the web server. ### 1.3. Licenses | **Module** | **Anyone** | **Collaborator (Web Only)** | **Collaborator Pro (Web Only)** | **Information Management** | **Advanced Data Management** | **Add On** | | --- | --- | --- | --- | --- | --- | --- | | **Anonymous Form Fills** | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | | **Read Only Access** | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | | **Form Fills** | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | | **BIM Viewer** | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ | | **Issue Tracker** | ❌ | ❌ | ✔️ | ✔️ | ✔️ | ❌ | | **Email Management** | ❌ | ❌ | ✔️ | ✔️ | ✔️ | ❌ | | **Forms Creator** | ❌ | ❌ | ❌ | ✔️ | ✔️ | ❌ | | **BIM Federation** | ❌ | ❌ | ❌ | ✔️ | ✔️ | ❌ | | **Clash Detection** | ❌ | ❌ | ❌ | ✔️ | ✔️ | ❌ | | **Check In/Check Out Files** | ❌ | ❌ | ❌ | ✔️ | ✔️ | ❌ | | **Microsoft Word Plugin** | ❌ | ❌ | ❌ | ✔️ | ✔️ | ❌ | | **Microsoft Excel Plugin** | ❌ | ❌ | ❌ | ✔️ | ✔️ | ❌ | | **AutoCAD 'Family' Plugins** | ❌ | ❌ | ❌ | ❌ | ✔️ | ❌ | | **Civil3D Data Shortcuts** | ❌ | ❌ | ❌ | ❌ | ✔️ | ❌ | | **BricsCAD Plugin** | ❌ | ❌ | ❌ | ❌ | ✔️ | ❌ | | **Microstation & Openroads** | ❌ | ❌ | ❌ | ❌ | ✔️ | ❌ | | **Managed Folders** | ❌ | ❌ | ❌ | ❌ | ✔️ | ❌ | | **12d Model** | ❌ | ❌ | ❌ | ❌ | ✔️ | ❌ | | **Workflows** | ❌ | ❌ | ❌ | ❌ | ❌ | ✔️ | | **Dataflows & Connectors** | ❌ | ❌ | ❌ | ❌ | ❌ | ✔️ | ### 1.4. How to Add a User to a Module Not all modules require users to be added. Some modules, such as the FRS, apply to the entire system. 1. In the **12d Synergy Administration** application, select the **General** tab. 2. Select the **License** tab > **Current License** tab. 3. From the **Available Modules** section, select the module to which you want to add a user. The users availing the license for the selected module are displayed in the adjacent **User**list. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/image(44).png) The ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5-licensing-image-fz83vac7.png) and ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5-licensing-image-9jwtqhsh.png) buttons are displayed only when you have uploaded a valid license for use. 4. Click the ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5-licensing-image-yc056hfg.png) button. The **Select users** window is displayed. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5-licensing-image-8zzs6or4.png) 5. Click the ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5-licensing-image-bvez6dbr.png) button. The **Find a User** window is displayed. 6. Search for a user using any or none of the following parameters: - **Quick find** – any search string from the User’s first or last name - **First name** – first name of the user - **Last name** – last name of the user - **Email** – email address of the user - **Other attributes** – to search for a user based on the user’s attributes. You can add attributes for the search using the ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5-licensing-image-70aojbp0.png) button. 7. Click the **Find** button. The list of users matching the given search parameters is displayed. 8. Select the required user and click the **Select** button. The selected user is added to the **Select Users** window. 9. Select the user in the **Select Users** window and click the **Use** button. The user is added to the list of users displayed in the **User**list adjacent to the **Available Modules** panel. This means that the newly added user is now given access to the module selected in the **Available Modules**panel. - You can alternatively add a module to a user while creating a user using the [**12d Synergy Administration** application **> Users** tab **> Create** tab **> Standard** tab **> Modules** tab](https://help.12dsynergy.com/docs/v5users#11-how-to-create-a-user). - To remove a user’s access to a module, select the module in the **Available Modules** panel, select the user in the adjacent **User** panel and click the ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/v5-licensing-image-123q4t5c.png) button.