---
title: "How to Generate a Support Package"
slug: "howtogenerateasupportpackage-1"
updated: 2026-05-22T05:09:21Z
published: 2026-05-22T05:09:21Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.12dsynergy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Generate a Support Package

A support package includes the user's client log and server/client information, which are useful for diagnostics.

1. In the **12d Synergy Client** application, select the **Help**menu**> Generate a support package** option. The **Browse for Folder** prompt is displayed. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/5.1.png)
2. Select a location to save the support package and click the **OK**button. The following prompt is displayed. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/5.2.png)
3. Click the **Yes**button to access the support package. The folder containing the support package is displayed in the Windows Explorer. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/5.3.png)
4. Share the support package (**.zip** file) with the 12d Synergy Support team.