---
title: "How to Add an Outlook Template"
slug: "howtoaddanoutlooktemplate"
updated: 2026-07-03T03:51:51Z
published: 2026-07-03T03:51:51Z
canonical: "help.12dsynergy.com/howtoaddanoutlooktemplate"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.12dsynergy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Add an Outlook Template

1. In **MS Outlook**, create a new email.
2. Create the required email template by formatting the email accordingly.
3. Save it as an **Outlook Message Format - Unicode** (.msg) file on your hard drive.
4. In the **12d Synergy Client** application, access the template library folder to which this **.msg** file has to be added. Add the **.msg** file using the **Add files** ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/1.3(1).png) button on the quick access toolbar, or by dragging and dropping it into the template library folder.
5. In the **12d Synergy Administration** application **> Emails > Outlook Templates > New Outlook Emails**, click the **Change** button. The **Find a job** prompt is displayed.
6. Browse for the job in which the email template is saved and click the **Select** button. The selected job details are displayed in the **Select a folder that contains the Outlook templates** prompt. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/1.2(1).png)
7. Select the folder in which the email template is saved and click the **Select** button. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/1.1(1).png)
8. In **MS Outlook > 12dSynergy** menu option, click the **New Email from Template** ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/1.8.png) icon. ![](https://cdn.document360.io/36833d89-59e3-46a5-b491-e9aa1b524a85/Images/Documentation/1.4.png) The email template is displayed as a new email. You can draft the required email in the template and send it.