FAQs

This is the first example in some customization that I will be providing over the coming weeks. Unfortunately, the next set requires a version update before it will be available. This is called PushDataSet and it simply pushes data out to some no...

While the 12d Synergy Cmd Line tool is not an API, it can be used in batch processing to automate tasks without needing to program in .NET. Each of the below commands can be used from the Windows Command Prompt or from another calling application. ...

Remote access for 12d Synergy Clients can be setup simply by forwarding the required ports from your outside modem to your sever. 12d Synergy operates over TCP/IP with SSL/TLS. This will require forwarding all relevant ports: Port: 1212 - Metada...

There are two methods available to take a database backup: Via the Synergy Administration This method may not work and requires you to know a path on the SERVER that the database can be written to (for example, c:\temp). This path must exist...

How to access Event Viewer: Click the Windows Start button Type Event Viewer in the search bar Select the Event Viewer program Expand the Windows Log How to save Event Logs: Right-Click on the appropriate log file (Application, Security, ...

12d Synergy can operate in a 'mixed authentication mode' - allowing a mix of Windows and Custom logins. To use mixed mode, you must NOT be using Active Directory for your group membership and you must have configured a certificate below: Active D...

A support package contains the users client log, and server/client information which are useful for diagnostic purposes. Step-by-step guide Open the 12d Synergy Client application Go to the Help tab Click on Generate a support package Save the...

In some cases, it may be necessary to re-index search data. This is usually not necessary and can take some time. Examples where this might be needed are: After a major update and on recommendation from 12d Solutions After some third party  ...

The background checker can be useful for diagnosing whether an email has been successfully/unsuccessfully uploaded into 12d Synergy. BG Checker works in conjunction with the Outlook log. Ensure Outlook logging is enabled.

How to turn on CAD Logging To set up CAD plugin logging to diagnose a problem with the 12d Synergy plugin for AutoCAD or BricsCAD, you: Go to the start button in windows Type in: Environment Variables Select: Edit the Environment Variables f...

What happens to a Feature Request? We’re continuously improving and updating 12d Synergy to help you and all our customers get the most out of the software. Thank you to our user community for all your great ideas and feedback. Our ultimate goal is...

Scenario: When opening a DWG from within 12d Synergy for editing, users usually get prompted for them to checkout the dwg. In this case, 12d Synergy does not prompt the user to check it out before editing. Cause: Third party applications(usual...

This notice is to inform you about an upcoming change to our customer support portal that will significantly enhance your support experience. Our commitment to providing exceptional customer service drives us to continuously improve our tools and...

Right now, being able to work from home is even more important than ever. 12d Synergy gives you this capability right out of the box, all you need to do is configure the environment that hosts 12d Synergy. You don't even need a VPN! Setting up ...