V4 Upgrade Process

Server Upgrade

1. Stop the 12d Synergy Server service.
2. Uninstall the 12d Synergy Server application from Programs and Features.
3. Run the upgrader that was supplied to you or downloaded from http://www.12dsynergy.com/downloads.
4. When prompted, provide your v4 license file.
5. Check the Windows Event Viewer or your file logs for any errors after the Server connection is restored.
6. Due to necessary changes, scripted reports, tasks, or events may need to be recompiled and updated via the 12d Synergy Administration application before you use them.
   If these were provided by 12d Synergy Pty Ltd., please contact support via the Support Portal or drop an email to support@12dsynergy.com.
7. If your firewall settings for v3 were set up using a program path rather than port exceptions, make sure you add the new executable to your firewall rules.

Client Upgrade

Upgrading Manually

You can choose to manually upgrade all the client software on each machine, using your own install script or by hand. Note that this will not clear out workspaces, as per the pre-requisites above

Upgrading via the Auto Upgrader

It is possible to fully upgrade all user computers by using the Auto Upgrader, however you must upgrade your administrator first so they can set the auto upgrader. Once they are upgraded, simply open the 12d Synergy Administrator and go to: System Settings->Auto Upgrader Here, you can specify the executables to use for the upgrade. Note that this will not clear out workspaces, as per the pre-requisites above